Jobid=615159380104841547 (0.0494)
At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Skillsoft, Global Knowledge are seeking a Customer Service Coordinator for a Hybrid role based in Nieuwegein, Netherland. Where you will join our dynamic team covering the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Must be fluent in Dutch and English.
Key Responsibilities:
Respond to customer inquiries via phone, email ensuring quick and effective resolutions
Collaborate with internal teams to resolve technical or operational issues for the customer
Understand customer goals and align our solutions to support their success
Manage and resolve customer escalations with empathy and efficiency
Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
Develop and maintain strong, long-lasting relationships with clients
Track customer engagement and product usage to identify opportunities for improvement
Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes
Qualifications
Minimum 1 to 2 years of experience in a customer-facing role with an MBO
Strong communication and interpersonal skills must be fluent in Dutch and English
Problem-solving and conflict-resolution abilities
Proficiency with CRM software and support tools
Ability to manage multiple priorities and meet deadlines
Analytical mindset with attention to detail
Our Values
We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
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