Jobid=627463824155543753 (0.0988)
Description
Key Responsibilities May Include:
Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
Position Purpose
Manage a portfolio of customers to drive business growth, enhance satisfaction, and foster long-term relationships.
Implement tailored strategies that align with CHEP’s business objectives, focusing on growth opportunities and delivering value-driven solutions.
Serve as the primary customer liaison, ensuring their needs are met and contributing to revenue growth and customer retention.
** YOUR MISSION ** – WHAT WILL YOU DO? **
Own the commercial relation to national/MNA customers with the largest growth opportunities in Benelux through all levels of the organization
Prioritize your funnel pipeline via the largest and addressable opportunities to contribute short and midterm to the Benelux united growth ambitions
Demonstrate project management with M/H buyer's journey as methodology to win more business
Evaluate and potentially integrate the business implementation team to complex and/or large conversions in the pre-sales and post-sales process
Utilize the CHEP USP's like sustainability and digital aspects to segregate us from competition
Defend existing business and profit successfully
Contribute to value funnel initiatives like out to in, AF recons and supply chain cost improvements in individual cases with instant success
Support as escalation point in both the Account Management with the analyst and audit teams and in CX topics.
** WHAT WE ARE LOOKING FOR ** :
Ideally 3+ years of experience in managing sales of services to large organizations with complex decision making processes
Existing client portfolio and senior relationships in Benelux within FMCG sectors
Proven success in delivering challenging sales targets
Proven record of contribution towards business strategy
Excellent presentation skills
High negotiation skills
Result-oriented and influencing skills
Good command of Microsoft Office (Word, Excel, PowerPoint)
CRM / Salesforce literacy and numerical skills
Driving license B Category
Bachelor’s or master’s Degree
Fluency in English and Dutch language
** WHAT WE OFFER **
Representation allowance (no lunch vouchers)
Home Office allowance
Company car + fuel card or car allowance
Bonus Plan
Laptop
Mobile phone & subscription
27 days of annual leave
40 hour work week
Holiday allowance & 13th month
Obliged participation in pension fund
Possibility to connect to global WIA Insurance (additional insurance in case of sick leave)
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
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